Google has been working on developing its natural language processing (NLP) technology and AI-powered chatbots to compete in the market. While ChatGPT is a large language model trained by OpenAI, Google’s chatbot technology is built on its language processing algorithms and machine learning models.
To make its chatbot technology better and compete with ChatGPT, Google is likely focusing on a few key areas:
- Improving its NLP technology: Google has some of the most advanced NLP technology in the world, but it’s always looking to improve. By enhancing its ability to understand natural language and contextual nuances, Google’s chatbots can provide more relevant and helpful responses to users.
- Expanding its data sets: Google has access to a vast amount of data, and it can use this data to train its chatbots to better understand user intent and improve the accuracy of its responses.
- Integrating with other Google services: Google can leverage its existing services, such as Google Assistant and Google Search, to improve its chatbot technology. For example, if a user asks a question that Google has already answered in a search result, the chatbot can provide that information directly to the user.
- Developing more conversational and personalized experiences: Google is likely working on developing chatbots that can have more natural conversations with users and provide personalized recommendations and advice. By analyzing a user’s previous interactions and preferences, the chatbot can tailor its responses to provide a more personalized experience.
Overall, Google is likely taking a multi-faceted approach to improve its chatbot technology and compete with ChatGPT. While ChatGPT has a head start in terms of its training data and capabilities, Google’s vast resources and advanced technology could make it a formidable competitor in the AI chatbot space.
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Google is finding it hard to succeed in the AI arena ever since ChatGPT came into the picture. The company that has been mastering data and AI for years is battling with a product like Bard that has yet to convince the public. And the latest effort from the company involves asking its employees to use Bard for two to four hours and helping them test the AI Chatbot to make it better, more accurate and as good as ChatGPT.
This letter was sent by Sundar Pichai and their aim is to make Bard better so that they can quickly integrate with Google Search and maybe Chrome browser in the coming months, as per the report from Business Insider.
Google has been found wanting in the AI Search market, especially since Microsoft decided to invest heavily in Open AI and use that partnership to integrate ChatGPT into Bing Search and Edge browser among others.
While Microsoft is getting all the plaudits for its move, Google CEO Sundar Pichai has faced internal criticism for rolling out Bard in a rush, which even meant that Google lost billions in the market because of its poor results. Google has called it a code-red situation, which has forced biggies like Sergey Brin to start accessing Google code once again.
The problem for Google is that ChatGPT is already capable of giving human-like answers, and the company believes that having data dog-fed through its internal testers, the AI Chatbot could quickly improve and give a tough fight to ChatGPT.
Google needs to be sensible with Bard and not push out a half-baked product which can only damage the company’s reputation in the market. It will be interesting to see how the latest attempt from Google and Co. pans out, and if they are able to get Bard off the ground in the best form.
Google has asked its employees to test Bard – Google’s answer to ChatGPT – by rewriting answers or providing other forms of feedback.
Googlers have received an email with a list of dos and dont’s for fixing Bard’s responses in an email from Prabhakar Raghavana, the senior vice president at Google who oversees Search.
This followed a companywide email from CEO Sundar Pichai, who asked employees to spend two to four hours of their time helping improve Bard.
Teaching Bard. Among the dos, Google employees were told to:
- Keep responses “polite, casual and approachable.”
- Respond “in first person.”
- Maintain an “unopinionated, neutral tone.”
As for don’ts:
- “Avoid making presumptions based on race, nationality, gender, age, religion, sexual orientation, political ideology, location, or similar categories.”
- “Don’t describe Bard as a person, imply emotion, or claim to have human-like experiences.”
- Don’t try to re-write answers that offer “legal, medical, financial advice” or are hateful and abusive. (Googlers are instead told to give a “thumbs down”).
According to the report, Google started ‘dogfooding’ (testing by staff before it’s made publicly available) Bard on Tuesday. The chatbot reportedly has thousands of internal and external testers using it and submitting feedback on its safety, quality, and groundedness.
After Bard was launched, Google suffered a major reputational disaster as the chatbot offered incorrect responses to a question on the James Webb Space Telescope. The faux pas led to the search giant’s stock plummeting over 9 percent a day after the error came to light.